Loss or Damage Claims
What Kind of Claim Do You Want to File?
Cargo Claim
Warehouse Claim
Property Damage
How to File a Claim
1. Choose an online claim form from the above options
- For goods that are damaged or lost during transit, choose Cargo Claim.
- For goods that are damaged or lost while being stored, choose Warehouse Claim.
- For damage to your property during delivery, etc, choose Property Damage.
2. Submit the claim form along with supporting documents
Required information to submit a claim may include: EFW Waybill number, date of shipment, reference number, and your email address, as well as a detailed description of the lost or damaged items, including weight, quantity, nature of damage or loss, and itemized value.
Additionally, you may be required to submit supporting documentation, such as: a copy of your EFW Waybill or shipment invoice, proof of payment for the freight bill, itemized invoice indicating the cost of the goods, itemized repair invoice, detailed explanation of the nature and extent of the loss or damage, documentation showing the weight of the affected freight, photographs of the damaged freight, including both inner and outer packaging, and/or Shipper’s Bill of Lading (BOL). Follow the instructions on the form. If additional documentation is required, we will contact you via email.
3. Allow up to 120 days for processing
While every effort will be made to resolve your claim quickly and efficiently, please note that claims investigations may take up to 120 days to conclude.
Important Considerations
EFW prioritizes the safe and efficient handling of your shipments. However, in the rare event of loss or damage, we are committed to addressing claims promptly and fairly. Please note the following to ensure your claim is handled as efficiently as possible:
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- Promptly notify EFW of any loss or damage.
- Retain all salvage, including the freight, exterior packaging, and inner packing materials, until the claim is resolved.
- All domestic claims must be filed within nine months from the date of delivery.
- EFW has 120 days from the receipt of the claim to conclude the investigation.
- If damage is not apparent at the time of delivery, notify EFW within five days of receipt to request an inspection.
Questions? Contact Us
For questions or assistance with the claims process, please contact our Cargo Claims Department at moc.wonWFE@smialCWFE